Straight Up | Communication, Warehouses, Mel from Logistics Ep. 4

We have a guest! We welcome our ever-calm and collected Logistic Supervisor, Mel Gomes, to talk our Airbnb at SCA 2025 in Houston, the chaos of changes to systems at third-party warehouse, and communication, communication, communication. We might have a few other thoughts on a few other things too.

 Takeaways

• The chaos and camaraderie of traveling to coffee events.
• How during stressful logistics system upgrades, transparent communication keeps customers in the loop.
• The art of overcommunication versus good communication—when and how much to share.
• Practical tips for managing logistics disruptions with clarity and empathy.
• Erna Knutsen coined what coffee industry term?